Returns & Exchanges

We want you to love your Pooky pieces, so if you are not completely satisfied with your purchase, we offer a 30-day hassle-free return window for all lighting and accessories. Please ensure items are returned in their original packaging and in a resaleable condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Carefully repackage your items in their original boxes with all protective padding to prevent any damage during transit.

• 3.
  Label and Post

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected your return, we will process your refund back to your original payment method within 5-7 business days.